Knowledge Base

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Pre-sale Questions

Any Upfront Cost?
Most cell plans include the cost of the equipment in their monthly payment. They also contract you into a two year commitment to recoup the cost of that equipment. Usually costing the consumer over the cost of the price of the equipment. We have no contract. You can walk away from service, put it on hold whenever you like. Obviously if we didn’t charge for the equipment upfront someone could walk away with the equipment as soon as they get it. We try to keep the monthly payment as low as possible. The one time charge, that includes the first month, is there to save the consumer monthly.
Activation Fees?
We have no activation fees. That's what sets us apart from the others. During your research you have come across a few different plans with the same monthly plan or higher. These companies use the same towers and have the same access as we do. Let's keep that money in your pocket.
Can I bring my own device?
Depending on the plan that works best for you, the equipment may not work with the new carrier. Each carrier utilizes different frequencies known as "Bands". A couple of the carriers use the same Bands but may not cover the whole spectrum to give you top performance. Worst case scenario you order just a Sim card. If it doesn't work with your device you order ours.
Is it available in my area?
We use three different carriers chances are we have you covered. The best way to find out is to check out our coverage map here
Is there a contract?
Nope!
How does this work?
The different types of internet access are Landline (dial-up), fiber optic, broadband (cable), satellite, and ours Cellular Data. The common link between everyone but ours is your land locked. you use a line to your device or triangulate for satellite. Our service works wherever the network exists, nationwide.

Technical Support

Internet Speed Test
Is the Service Throttled?

What is Data Prioritization?

Simply put, T-Mobile has a policy in place where, if you’re in the top 3% of data users, your access to data is prioritized below other people’s. There’s a practice in place which flags these users on the system. It’s given a brief mention in the “About T-Mobile” page under the consumer tab:

“To provide a good service experience for the majority of our customers, and minimize capacity issues and degradation in network performance, we may manage network traffic through prioritization. This means that customers who use more data than what is used by 97% of what all customers use in a given month, based on recent historical averages, might in some cases have their data usage prioritized below the data of other customers during times and in places of network contention. (Customers who use data in violation of their Rate Plan terms or T-Mobile’s Terms and Conditions may be excluded from this calculation.) “

Now, this is worked out on a month-by-month basis. Customers that are flagged for using more data than 97% of customers in a given month will be reset at the beginning of their next bill cycle. Sadly, there’s no specific figure in GBs downloaded to go by. Nothing anywhere that says that if you hit 20GB, you get throttled. It doesn’t work that way. It’s based on percentages.


Will I feel the effect?

The answer to that is “probably not”. First off, it’s very unlikely that you’re in the top 3% of data users unless you’re going crazy downloading tons of content over LTE. Secondly, it depends very much on what the network conditions are like in your area and how many people are using the same cell tower at once. If you’re a high user in an area where the network is unlikely to feel the effects of congestion, you won’t notice much difference, if any at all.

T-Mobile notes in its communication to staff that the “overwhelming majority of customers that have their data requests de-prioritized are in places of normal network contention. This means that while they may see their speeds drop a bit and will be slower than other folks on that tower, they are still getting really strong data speeds (and are not likely to call in to Care).”

Network contention is where multiple users are trying to access the same tower at the same time. Congestion is when there are so many that services/speeds are impacted.

In most cases, during normal contention, the difference in speed should be small enough that customers won’t even notice the difference. As an example, once customer might be getting 20Mbps download speeds while the de-prioritized next is getting 10-12Mbps.

During these busy times, if you’re in that 3% of high users, your access to the network is seen as less of a priority that those who use much less data.

Congestion doesn’t happen everywhere and only affects a small number of towers. But these are the areas where customers are more than likely going to feel the pinch of drastically reduced speeds if they have been de-prioritized. In many cases, in these heavily congested areas, speeds could be around or below 1Mbps.

De-prioritized customers will – more than likely – see their speeds increase during the evenings and weekends when the networks aren’t as busy. The traffic alleviating measures only really kick in during busy times and on busy sites.


“This is NOT a throttle”

T-Mobile has reiterated a number of times that it doesn’t “throttle” customers. And, as much as this might feel like being throttled to the high users in congested areas, it isn’t. In fact, in T-Mobile’s systems, customer accounts which have been de-prioritized will have a flagged notice which makes it clear that it isn’t a throttle, and that they are being bumped down the network access priority list for using a lot of data. Unlike throttling, which effects a customer regardless of how busy or quiet the local network is. This is an effort to stop congestion from having a serious impact on the network performance rather than being a blanket targeting of every single high data user.

Brandon, the original poster on Reddit stated later on that he spoke to someone from John Legere’s office who reiterated as much to him.

Long story short: Don’t worry about it unless you’re constantly watching movies over LTE and you live in a busy area.

How Much data do I get?
The plan is scheduled for unlimited data. Any excessive or suspected illegal internet usage can lead to account termination.
What speed downloads can I get?
Speeds will vary due to location and un known interferences: We have witnessed any range from 3Mbps to 80Mbps.
How do I track internet usage on the router?
To get started, make sure your Internet Device is connected, powered up and is displaying a green WI-FI signal in the front panel of the device and / or the green Ethernet light Follow the steps listed below to set your device to 4G ONLY:
Step 1. Make sure your computer/device is connected to the router.
Step 2. Open an up an Internet browser such as Google Chrome.
Step 3. Type in the following information in the URL section of the web browser, 192.168.100.1 and then hit enter (May be 192.168.1.1) .
Step 4. Enter the password to access the modem, The default password is the word "admin".
Step 5. You will now be at the router home page, now look for a section that says STATISTICS, in the box you will be setup data usage tracking, click settings in the ORANGE box to continue.
Step 6. Now you are at the Data Management page.
You can edit the following to your preferences below:
Clear Data Day per month - Recommended to be set to the 11th for all T-Mobile customers,
for ATT please consult with customer care for your data reset day.
Data Management - Set to ENABLE to use data tracking.
Data Type - Set to Data to track data usage or Time to track hours used.
You can also set your data plan type and reminders in this option.
Step 7. After you have set your settings above, click on apply to save and return to the home page of your device by click the logo on the top of the page. Now your device is set to track your data usage.
Completed. You have now set your device to track your usage.
Measuring Signal strength
Connect your Device with the supplies cable to a pc or laptop:
Step 1. Make sure your device is connected to the router.
Step 2. Open an up an internet browser.
Step 3. Type 192.168.100.1 in the search section of the web browser, (May be 192.168.1.1) then hit enter.
Step 4. Enter the password to access the modem, the default password is the word "admin".
Step 5. look for the section labled Status Information (bottom right)
The Value for signal strength should be under -110.
By moving the device around you may be able to find a location that is optimal for your location. Make sure you allow some time for the signal to update for each area you move to. This may take 10-15 seconds.
As with any Cellular device an optimal signal will be close to a window or an area twords the known cell tower. Placeing the router in a utility room in the basement may not be the ideal location to achive optimal signal strength.
Change or lock Frequency band
Connect your Device with the supplies cable to a pc or laptop:
Step 1. Make sure your device is connected to the router.
Step 2. Open an up an internet browser.
Step 3. Type 192.168.100.1 in the search section of the web browser, (May be 192.168.1.1) then hit enter.
Step 4. Enter the password to access the modem, the default password is the word "admin".
Step 5. Turn off the virtual switch in the section labled CONNECTION STATUS. (required for change)
Step 6. In the section labled NETWORK SETTINGS, select the arrow to the right of (Network Settings)
Step 7. Once on the Connection Settings page, Select Network Information.
Step 8. Change the desired Band in the Set Frequency Band section then click apply to change and restart your router.
You should be locked on the band you chose at this time.
Change or lock Frequency Channel
Connect your Device with the supplies cable to a pc or laptop:
Step 1. Make sure your device is connected to the router.
Step 2. Open an up an internet browser.
Step 3. Type 192.168.100.1 in the search section of the web browser, (May be 192.168.1.1) then hit enter.
Step 4. Enter the password to access the modem, the default password is the word "admin".
Step 5. Turn off the virtual switch in the section labled CONNECTION STATUS. (required for change)
Step 6. In the section labled NETWORK SETTINGS, select the arrow to the right of (Network Settings)
Step 7. Once on the Connection Settings page, Select Advanced Settings.
Step 8. Change the Frequency (Channel) from Auto to desired channel then click apply to change and restart your router.
You should be locked on the channel you chose at this time.
NAT restriction - Media/Gaming
Connect your Device with the supplies cable to a pc or laptop:
Step 1. Make sure your device is connected to the router.
Step 2. Open an up an internet browser.
Step 3. Type 192.168.100.1 in the search section of the web browser, (May be 192.168.1.1) then hit enter.
Step 4. Enter the password to access the modem, the default password is the word "admin".
Step 5. Turn off the virtual switch in the section labled CONNECTION STATUS. (required for change)
Step 6. In the top menu select Advanced Settings
Step 7. Select Firewall Then UPnP and enable then Apply
Step 8. Select Port Forwarding - Enable Virtual Server Settings and Apply
Step 9. Enter Ip address of device your using. (Can typically be found in application information or settings)
Step 10. In most cases it is port 3074 to 3075 in Port Range - Add an Comment.(device name) select Apply.
Step 11. Turn on the virtual switch in the section labled CONNECTION STATUS. You should be locked on the channel you chose at this time.
Connect to an existing network router
Step 1. Make sure your device is connected to the router as shown
Routerconnection
Step 2. Power the Adventure Wireless device first then your router.
Step 2. Follow the manufactures instructions for setting up your network router. If you do not have any you may find them with a google search on the make and model of your device.
You may want to turn off the wifi broadcast on the Adventure wireless router by these following instructions.
Step 1. Open an up an internet browser.
Step 2. Type 192.168.100.1 in the search section of the web browser, (May be 192.168.1.1) then hit enter.
Step 3. Enter the password to access the modem, the default password is the word "admin".
Step 4. In the section labled NETWORK SETTINGS, select the arrow to the right of (Wi-Fi Settings)
Step 5. After you click on the WI-FI settings link above, you will now have access to disable the WI-FI Switch, click on Disable and then hit apply.
Lock Your device to 4g only
Connect your Device with the supplies cable to a pc or laptop:
Step 1. Make sure your device is connected to the router.
Step 2. Open an up an internet browser.
Step 3. Type 192.168.100.1 in the search section of the web browser, (May be 192.168.1.1) then hit enter.
Step 4. Enter the password to access the modem, the default password is the word "admin".
Step 5. Turn off the virtual switch in the section labled CONNECTION STATUS. (required for change)
Step 6. In the section labled NETWORK SETTINGS, select the arrow to the right of (Network Settings)
Step 7. Once on the Connection Settings page, Select Network Selection.
Step 8. Now you are at NETWORK SELECTION settings. The device default is set to automatic and usually that works for everyone but in the event you need to manually set your devices network, you can drop down the preferred network selector and choose 4G ONLY and then hit APPLY to save your changes.
This will prevent the modem from searching on the 3G network. You can also set the modem to 3G ONLY if you want to just have access to the WDCMA/HSPA+ network.
Yagi Antenna Adapters
Here are the links for the correct ends to go from a Yagi antenna F female to N male to the router SMA using Coax as line.
Note: There are many Yagi antennas available. The one you choose should read
frequencies between 700 and 2100 MHZ ending with a SMA Male to the Router.
N male plug to F female coax RF
MaleN
SMA male plug to F female coax RF
SMA

Refund Policy

14 Day return policy
You have 14 days from the order date to return ALL equipment and/or cancel service if not satisfied. We will deduct a service fee $40 from your refund. Nobody wins with a return, we will not knowingly set up service that we know will not work. We have a reputation to uphold.

Equipment

Can I connect the equipment to my existing network?
Yes, by plugging the supplied ethernet cable from the new router to your existing system Router (internet port) you can utilize our service with no further configuring. It's plug and play easy!
How many people can use the Router at one time?
32 connections can connect at the same time. However, those devices all utilize the same pool of data. If one device is bogging down the system the other devices can be effected.
Can I use this with a PS4 or gaming equipment
Yes, You can play online games with the Hotspot just like any other service by an internet service provider.
Can I stream movies?
Yes, Netflix, Roku, Amazon Prime, Internet TV, Smart TV and Satellite services with internet capabilities. Virtually anything that can connect via wireless signal. (update)- We have found some streaming devices conflict with certain applications. We are working to Identify this anomaly we do have a work around until then.
Can I bring my own device?
Depending on the plan that works best for you, the equipment may not work with the new carrier. Each carrier utilizes different frequencies known as "Bands". A couple of the carriers use the same Bands but may not cover the whole spectrum to give you top performance. Worst case scenario you order just a Sim card. If it doesn't work with your device you order ours.

YOUR QUESTION NOT ON THE LIST?

Please let us know what else is on your mind.